We offer a 100% refund or a replacement item shipped to your door free of charge if there is a mistake on our end. This applies to the following:

  • Your item is damaged. If your product is defective or doesn't work properly, let us know and we'll send you a replacement one.
  • You receive the wrong item.

 Returns

If you are not completely satisfied with your purchase, you can return the items within 30 days after receiving them, to exchange it for another item in the store or receive credit from the store only (if items are in perfect condition) . No refunds are offered in these cases. Refunds will only be offered if the product has been received in poor conditions.

To proceed in both cases, please get in touch with our customer service team: info@coolingbeauty.com.

Important: Please take care to choose the correct item (color, model, quantity, etc.) as we cannot refund you if you make an incorrect order. If you notice that you have ordered incorrectly, please let us know ASAP (within 24 hours) and we may be able to resolve the issue. Please drop us an email to info@coolingbeauty.com.

In the same way, if the shipping address you provide us when placing the order is wrong, we do not take responsibility for the product not being delivered correctly.
Please check the confirmation email that we sent to you immediately after placing the order. If you realize that you have made an error when placing the order, please let us know as soon as possible (within 24 hours) to be able to solve the problem. After 24 hours from the completion of the order, the data and information can not be modified.
Cancellations
Orders can be canceled without inconvenience until 24 hours after completion. After this time, the order will be processed automatically and can no longer be canceled.

Shipping Costs

You will be responsible for paying for your own shipping costs to our warehouse in Canada for returning your item. Shipping costs are non-refundable. 

Important: If you are shipping an item(s) over $50, we recommend you to use a trackable shipping service or purchasing shipping insurance as otherwise we cannot guarantee that we will receive your returned item.

Customer satisfaction is our number one priority. If you are unsatisfied with your item or you have any further questions regarding returns, please contact our customer service department: support@coolingbeauty.com.