Please allow up to 1-3 business days to process your order before it ships - you will be notified via email as soon as your order is shipped. Delivery of your order may take up to 2-3 weeks, but depending on your country delivery may be much faster (or slower).

 Below is an indicative table of the delivery times according to the country (working days):

COUNTRY SHIPPING TIME
(business days)
AUSTRALIA 20-40
ARGENTINA 20-40
CANADA 14-25
CHILE 20-30
COLOMBIA 20-40
FRANCE 12-20
IRELAND 15-30
ISRAEL 20-40
NETHERLANDS 12-20
NORWAY 12-20
FINLAND 20-30
POLAND 20-40
RUSSIA 14-25
SPAIN 12-20
SWITZERLAND 15-20
UK 20-30
USA 10-20
REST OF THE WORLD 20-50
*This is aprox.

 

All items are shipped with registered postal mail and include a tracking number when possible.

If your order has not arrived within 5 weeks please contact us by replying to your specific order confirmation email and we can discuss sending out a new item or a refund.

Important: Customer satisfaction is our number one priority. Therefore we have a 24/7 dedicated Customer Service team that can be reached on support@coolingbeauty.com. If you don't have a positive experience for any reason, we will make our best effort to make sure you are 100% satisfied with your purchase. Buying items online can be a daunting task, so we want you to realize that there is ZERO RISK in buying something from us and trying it out. If you don't like it, no hard feelings, we'll make it right.

We however, do not take responsibility for the internal regulations of each country regarding tariffs and customs.